Paul Jay

Paul Jay is an experienced Information Technology Service Management professional, currently serving as the IT Service Management Manager at HCF Australia since January 2022. With a strong background in ITSM processes, Paul has been significantly involved in designing, implementing, and improving IT service management frameworks at HCF since October 2019. Previous roles include positions as a Cherwell Service Management Solution Developer and Project Manager at Service Quality, as well as various consulting and management roles in organizations such as Telstra, the NSW Department of Education and Communities, News Ltd, and AMP. Paul holds multiple certifications in IT Service Management, including ITIL v3 Expert and ISO/IEC 20,000 Consultancy.