Ahmed Ebaid, MBA, is an experienced professional in customer success and technical consulting with extensive background in enterprise software and IT infrastructure. Currently serving as a Regional Customer Success Manager at HCL Software, Ahmed leads strategic programs aimed at enhancing customer retention and account growth for clients across the ANZ region. Previous roles include Senior Presales Engineer at Ceridian, where Ahmed shaped pre-sales strategy and created transformation roadmaps, and Senior Technical Consultant at Frontier Software, acting as a trusted advisor on cloud implementations. With a foundational career at Dell EMC and other leading firms, Ahmed has consistently focused on service excellence and client satisfaction. Ahmed holds an MBA from the University of Wollongong and possesses a comprehensive educational background in Management Information Systems.
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