Eric Scott

Eric Scott is a highly experienced Client Engagement Manager at HCLSoftware since July 2019, with a strong background in technical support for HCL Commerce users, specializing in Commerce Search implementations. Previous roles at HCLSoftware include Lead Software Engineer I and Senior Software Engineer III, where Eric contributed to improving client experience and support efficiency while training new team members and guiding technical documentation efforts. Prior to HCLSoftware, Eric worked at IBM Canada Software Lab as a Technical Support Specialist, focusing on various IBM Commerce products. Eric holds an Honors Bachelor of Science degree in Computer Science from the University of Toronto Mississauga. Early career experiences include roles at Sobeys and the City of Brampton, which provided foundational skills in customer service, maintenance, and teamwork.