John Immerman is a seasoned professional with extensive experience in software development, customer experience, and client advocacy within the technology sector. Currently serving as a Customer Experience Executive at HCL Software, John focuses on optimizing customer journeys and promoting product adoption for high-value US accounts. Prior roles include managing the Global Client Advocacy Program at HCL Software, as well as positions at HCL Technologies and IBM, where John contributed to significant software engineering initiatives, including the IBM SmartCloud Notes and Domino messaging platforms. With a Master of Science in Computer Information Sciences from Boston University and a Bachelor of Science in Electrical and Computer Engineering from the University of New Hampshire, John combines a strong technical background with a proven track record in managing development teams and enhancing customer satisfaction.
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