Jon Reid is an experienced professional in customer success and sales, currently serving as Partner Account Manager and Customer Success Team Leader at HCL Software since August 2020. In this role, Jon focuses on net revenue retention, contract growth through upsell and cross-sell initiatives, and enhancing the overall customer and partner experience. Previous experience includes positions at Hitachi Vantara as an Enterprise Renewals Sales Specialist, OpenText as an Inside Sales Representative for Customer Communications Management Software, and HP as a Renewals Account Manager for Exstream Software, where Jon directed significant annual recurring revenue. Additionally, Jon has a background in the software support and services sector at Hewlett Packard Enterprise and contract sales at Oracle. Educationally, Jon holds a Bachelor of Science in Business Administration with a Marketing Emphasis from the University of Northern Colorado.
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