Tiffany Amos

Tiffany Amos, CPTM, serves as a Program Manager at HCL Software since July 2019, bringing extensive experience from IBM where Tiffany held various leadership roles from 2002 to July 2019, including Support Projects & Operations Lead and Advisory Senior Software Engineer. In these roles, Tiffany managed global communications for support teams, oversaw technical projects, and led initiatives to enhance customer support processes. Tiffany's expertise includes training teams, managing high-profile customer situations, and driving significant projects such as CRM migrations and technical collaboration models. Educational background includes a BS in Computer Science from Jackson State University.