Warun Sharan is a Major Incident Manager at HCL Software since July 2022, with prior experience in the same role at Tata Consultancy Services from May 2019 to July 2022, where responsibilities included ownership of Major Incident Management and Incident Management processes. Warun also served as an ITSM Quality Analyst at Brillio from June 2015 to July 2018, functioning as a Senior Operation Specialist in Incident Management for Microsoft, specializing in team management, quality management, SLA management, training, mentoring, and process transitions. Earlier experience includes a position as an HR Executive-Operation at Infosys BPO from August 2012 to July 2014. Warun holds a Bachelor of Commerce degree in Accounting from the Indian Academy Group of Institutions, completed in 2012.
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