Dhaval S. is currently a Major Incident Manager at Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas, where they manage and resolve critical incidents affecting business operations. Previously, Dhaval worked as an IT Analyst at Randstad Technologies US from 2018 to 2022 and as a Mechanic at Firestone Complete Auto Care from 2017 to 2018. With a strong background in analyzing complex issues and leading cross-functional teams, Dhaval is dedicated to ensuring business continuity and improving incident response processes.
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