Lacey Ard

Lacey Ard is a Senior Manager in Production Operations Support at Blue Cross and Blue Shield, where they lead strategic operations excellence with over six years of production operations expertise. Lacey has a strong focus on change management and enhancing operational efficiency, fostering team collaboration, and implementing effective strategies for exceptional service delivery. They have held various leadership roles at the organization, including Business Analyst IV and Sr Supervisor, and have previously worked as a Director at LimeLight by Alcone. Lacey holds a Master's in Project Management and an MBA in Business Intelligence & Analytics, and is currently pursuing a Doctorate in Business Administration with a focus on Strategic Leadership at Liberty University.