Michelle N.

Michelle N. has a robust background in customer success and account management, having served as a Customer Success Manager at AppFolio Inc. and Craftable, where responsibilities included onboarding, training, and enhancing customer engagement. Notably, Michelle achieved consistent Net Promoter Scores above 90% and significantly improved client engagement rates through proactive support and training initiatives. Additional experience includes roles as a Sales Strategist and Marketing Project Coordinator at Health Care Service Corporation, as well as experience in digital marketing and social media management. Education was obtained from The University of Texas at Dallas.