Vicki Whichard

Vicki Whichard is an executive leader specializing in customer and digital experience, known for driving innovation and transformation within organizations. Vicki served as Vice President of Customer Experience Strategy and Digital Transformation at DentaQuest, where they established the company's first CX strategic vision and led initiatives that significantly enhanced member engagement. Prior to that, Vicki held roles at BlueCross BlueShield of South Carolina and Geisinger, implementing pioneering customer experience strategies and leading digital initiatives. Currently, Vicki is the Executive Director of CX Enablement at Health Care Service Corporation and an instructor at Rutgers University, focusing on customer-centric management practices. Vicki is pursuing a Bachelor of Arts in Journalism from The University of Georgia.