Reginald Shaw

Tier One Servicenow Helpdesk Agent at HCTec

Reginald Shaw has a diverse work experience in the healthcare IT field. Reginald started their career at Optimum Healthcare IT in 2015 and has held various roles, including Epic Consultant and Epic Radiant/Cupid Outpatient ATE Support. Reginald also worked as an Epic Radiant ATE Support Analyst and Epic Radiant Go Live ATE Analyst. In 2023, they will be a Credentialed Epic Radiant Trainer.

In 2017, Reginald joined Medasource, where they worked as an Epic Physician Personalization Consultant, Epic Cupid Support Analyst, and Epic Radiant Consultant. Reginald also provided Epic Ambulatory ATE Support and served as an ATE Epic Provider Personalization Analyst, collaborating with healthcare providers.

At Divurgent since 2015, Reginald has been an Epic Cupid ATE Consultant and Nurse Concierge Epic Trainer. Reginald also provided support for Epic Cupid, ATE Epic Cupid Support, and Epic Radiant ATE Support. Additionally, they worked as a Tier 1 Epic Help Desk Analyst, specializing in BMC Remedy IT Service Management Software.

Reginald also worked at TEKsystems as an Epic Credentialed Trainer and ATE Epic Ambulatory Support Analyst. At Pivot Point Consulting, they provided Epic Cupid Radiant Support and Epic Ambulatory Support Analyst. At HCTec, they served as an Epic Radiant Support Analyst. Reginald also worked at Encore as an ATE Epic Radiant Support Analyst, at Stoltenberg Consulting as a Help Desk Specialist, and at Intellect Resources® as an Information And Referral Specialist and an SME Epic Ambulatory/Radiant ATE Support.

Finally, Reginald worked at EHI Solutions as an ATE Epic Radiant Support Analyst and Site Supervisor/ATE Go-live Support Analyst. Overall, they have demonstrated expertise in Epic systems, specifically in Radiant, Cupid, and Ambulatory modules, as well as strong training and support skills in healthcare organizations.

Reginald Shaw's education history includes a Bachelor of Science (BS) degree in Communication Interpersonal/Organization from East Carolina University, which they obtained from 2014 to 2016. Reginald also pursued a degree in Personal Enlightenment in Voice Over Acting from SuchAVoice during the same period. Prior to that, from 2008 to 2011, they attended Pitt Community College and earned an Associate of Arts and Sciences (AAS) degree in Health/Health Care Administration/Management. In 2017, they completed a Certificate Level 1 in Clinical Trials Research Associate from Durham Technical Community College.

In addition to their formal education, Reginald has obtained several certifications. Reginald became a Scrum Master Certified (SMC) through the International Scrum Institute™ (Scrum Institute) in August 2020. In October 2010, they became a licensed Massage and Bodywork Therapist through NCBMBT. Reginald also holds a certification as a Certified Drone Pilot from the Federal Aviation Administration, although the specific date of obtaining this certification is not available.

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