Our Vision

To be the primary source of collaboration & knowledge for the Service & Support Profession.

Our Mission

HDAA utilises the collective knowledge, energy, experience & expertise of our team & our members to create a foundation on which we deliver products & services that develop & promote excellence in the Service & Support Profession.

Historical Snapshot

Founded in 1999, HDAA is an independent association specialising in the Service & Support Industry. 
HDAA has achieved a strong reputation for providing independent, authoritative information & advice within this industry & supports its member organisations & individual professionals with a range of services to meet their ongoing challenges in this ever-evolving sector.

In January 2000, HDAA became the first international Gold Country Partner to HDI & also sits on the HDI International Certification Standards Committee (ICSC). We are an Accredited Training Organisation (ATO) for a variety of service & support certifications & APM Group accredited for all our IT Service Management (ITSM) programs.

Our membership covers 100’s of organisations in Australia & New Zealand & we’ve had the pleasure of training 1000’s of service & support professionals.

HDAA provides a range of services for its members which can be accessed via our website, hdaa.com.au. 

HDAA Service Catalogue consists of:
Membership Services;
Industry Intelligence;
Consulting Services; &
Training & Workshops

HDAA

Org chart

Teams

Offices

HDAA

Org chart

Teams

Offices

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