Bruce Randall

Bruce Randall is currently the Head of Product & Solutions Marketing for Service Operations, IT Service Management (ITSM) and AIOps at ServiceNow and has been a featured speaker in hundreds of industry events. In his 25+ year career, he has enjoying working with customers to understand their needs for technology solutions and has helped drive many new product capabilities. Additionally, Bruce has had both technical and non-technical roles supporting products in financial services, cloud backup and recovery, DevOps, PPM, application lifecycle management, storage, web filtering and technology hardware and has numerous certifications including ITIL, Scrum Product Owner, and Mandel communications training. He holds degrees from Brigham Young University in both International Business and German.