Simrandeep Kaur is a seasoned professional in customer operations with significant experience in resolving customer issues across various industries. Currently serving as a Senior Customer Operations specialist at Headout since June 2023, Simrandeep manages global customer interactions, addressing ticket and booking inquiries for travelers while providing alternative solutions based on destination expertise. Previously, Simrandeep worked as a Customer Service Specialist at BeeperMD from November 2022 to June 2023, facilitating communication with US customers in a healthcare setting. Prior experience includes a role as a Process Associate B2B at Genpact, where account management and payment facilitation were key responsibilities, as well as a position as a Collections Representative B2C at SYKES India, focusing on finance collection processes. Simrandeep holds a Bachelor of Computer Application from Chandigarh University, completed in 2019.
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