Emily Walden

Support Manager at Headset

Emily Walden has worked in various roles since 2007. In 2007, they were a Ship Services at Holland America Line, where they were responsible for scheduling meal times and meeting special diet requirements while communicating effectively. From 2008-2016, they worked at Moneytree as a Vault Teller, managing accurate balancing and cash handling and staying in compliance with federal money laundering laws. From 2016, they worked at ATGStores.com as a CSR-Multimedia, answering customer live chats, emails and placing orders. From 2017, they worked at TERRA Staffing Group as a Market Development Representative and at Headset as a Support Manager, Support Engineer 2 and Sales Development Representative. During their time at Headset, they managed support issues from clients across three saas platforms, oversaw and implemented new technology, handled tickets and escalations, generated leads, made outbound calls, and managed the CRM.

Emily Walden attended Primary School from 2006-2012. Emily then completed Secondary School from 2012-2015. Finally, they obtained a Bachelor's Degree in Business Administration at a local university in 2019.

Emily Walden attended Primary School from 2006-2012. Emily then completed Secondary School from 2012-2015. After finishing secondary school, they went on to pursue a Bachelor's Degree in Business Administration at a local university and obtained it in 2019.

Links

Previous companies

TERRA Staffing Group logo
Moneytree logo
Holland America Line logo

Timeline

  • Support Manager

    March 1, 2021 - present

  • Support Engineer 2

    October 1, 2019

  • Sales Development Representative

    December 1, 2017