Hélène Dodin currently serves as Responsable Process & Excellence opérationnelle and Responsable Service Client Résidentiel at Hellio since November 2023. Prior experience includes a comprehensive tenure at ING France from April 2008 to April 2023, where roles encompassed Manager Relation Client, overseeing call centers and quality assurance, Product Manager for credit products, and Manager Qualité & Projets, focusing on continuous improvement and project management. Earlier positions include quality engineering roles at B3G Telecom and IRD, where responsibilities involved deploying quality management systems and ISO certification. Hélène holds a Master’s degree in Business Engineering Assurance Quality & Process Validation and has pursued further education in sustainable business practices.
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