Hello Claims is Australia and New Zealand's leading end-to-end motor assessment, accident management, and repair solution. We provide award-winning services infused with ground-breaking technology to handle motor vehicle claims on behalf of insurance businesses, brokers and fleet managers. Whether it be our market-leading claim costs or our unmatched assessment times we can accelerate your claims results quickly and seamlessly

Our service offerings include:

- Complex Assessing: Our dedicated Complex Assessing Team focuses exclusively on the heavy vehicle/transport, machinery and liability claims.
- Repair Plus: Australia’s only one-stop-shop for managing assessments and repairs from start to finish.
- Digital/desktop Assessing: Remote digital assessing ensures faster turnaround, without sacrificing accuracy.
- Live Video Assessing: Our assessors guide the smash repairer or customer in real-time through live video streaming on their mobile device.
- On-Site Assessing: Our nationwide assessors physically assess the damaged vehicle on-road or in a repair shop.
- Towing & Car hire: We work with major providers on your behalf to find the lowest cost at pre-agreed rates, and then allocate directly.

Hello Claims

Dale Purdie

This department evaluates and assesses motor vehicles for various purposes including safety, compliance, and valuation.

Motor Assessment

This department manages the assessment and repair processes to ensure quality and efficiency in service delivery.

Assessing and Repairs

This department oversees the administration and processing of insurance claims to ensure accurate and timely resolutions.

Claims Management

This department oversees the strategic direction and innovation within the insurance and technology sectors.

Insurance and Technology

This department focuses on developing and executing strategies to promote the organization's products and services.

Marketing Department

This department focuses on designing, building, and maintaining software applications.

Hello Claims

Org chart

Teams

Motor Assessment

Assessing and Repairs

Claims Management

Insurance and Technology

Marketing Department

Software Development

Offices

Hello Claims

Org chart

Teams

Motor Assessment

Assessing and Repairs

Claims Management

Insurance and Technology

Marketing Department

Software Development

Offices

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