Jake Ramirez

Jake Ramirez is a seasoned program manager with extensive experience in customer experience operations and strategic project management. Currently serving as Program Manager for CX PMO and Strategic Projects at Alma since October 2025, Jake previously held significant roles including Director of Customer Experience Operations at ROKA, where a multi-year CX strategy was executed, generating over $1 million in annual savings. At Square, Jake spearheaded global CX initiatives and secured executive buy-in for over 40 business process improvements. Earlier roles at Medly and Plated involved scaling CX operations and improving customer service metrics in high-growth environments. Jake began a career at GEICO as part of a Leadership Development Program after earning a Bachelor of Science in International Economics from Texas Tech University.