Joan Ortiz

Joan Ortiz is an experienced IT support professional currently serving as an IT Support Engineer II at Alma since October 2023. Prior to this role, Joan worked at Vertex Pharmaceuticals as a Sr. Executive Support Analyst in Core Technology from February 2023 to September 2023. Joan's extensive background includes positions at Twitter, where roles ranged from Executive IT Support Engineer II to IT Support Engineer II from September 2019 to January 2023, and at Kronos Workforce Ready Partners as a Tech Support Engineer/Specialist II. Additionally, Joan held a Service Desk Technician position at Milestone Technologies, Inc. supporting Uber, worked as a Support Consultant II at Berklee College of Music, and began a career at Apple as a Genius. Joan holds a Bachelor of Arts degree in Criminal Justice and Corrections from the University of Massachusetts Lowell.