Kendrick Jackson

Kendrick Jackson is a dedicated professional with a diverse background in customer service and emergency medical response. Currently serving as a Member Success Specialist and CX Associate at Alma since August 2022, Kendrick has consistently demonstrated a commitment to providing exceptional customer support through collaborative problem-solving. Previous experience includes roles as a Junior Sales Associate at Policygenius Inc., where innovative solutions contributed to customer satisfaction, and as a Customer Service Advocate and Solutions Specialist at Verizon, achieving higher customer satisfaction ratings. Kendrick's foundational experience as a Paramedic at Memorial Healthcare System and as an Emergency Medical Technician with the Lee County Department of Public Safety underscores a strong commitment to service and care. Educationally, Kendrick is pursuing a Bachelor of Business Administration in Information Technology Project Management from Western Governors University and has completed a Nano degree in Digital Marketing from Udacity. Additionally, a Paramedic Certificate was earned from Florida SouthWestern State College.