Rafaela Perez has extensive experience in training and operations support, having worked as a Trainer at Convergys from April 2014 to September 2017, where responsibilities included facilitating training classes and supervising new hires. Currently, Rafaela holds the position of Training Manager at HelloConnect since October 2022, with previous roles as a Technical Support Professional II and Operations Support Supervisor. Rafaela holds a degree in Linguistics and Literature from the University of San Carlos, earned between 2008 and 2012.
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