Shirley Hernandez is an experienced Training and Quality Specialist with a strong background in the outsourcing/offshoring industry. They have held various roles, including Senior Quality Assurance Lead and Training Specialist at HelloConnect, and demonstrated expertise in Customer Satisfaction and Performance Management. They earned a Bachelor of Science in Hotel and Restaurant Management from Pamantasan ng Lungsod ng Pasig and have previously worked with several organizations, including EMAPTA and Dynamic Business Outsourcing Solutions.
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