Carles R.

Carles R. has over 20 years of experience in Customer Experience, specializing in consumer behavior and decision-making. They served as a lecturer in Brand Community Management and Digital Marketing at La Salle BCN and Universitat de Barcelona, focusing on topics such as online crisis management and behavioral economics. Carles held various roles across multiple companies, including Senior Customer Success Manager at HelloFresh and Key Account Sales Representative at Rep. Colomer S.L., demonstrating a strong background in optimizing customer care performance and data-driven insights. They studied at several prestigious institutions, including Universitat Ramon Llull and Universitat Autònoma de Barcelona.