Michele Urraca is an experienced professional in the contact center industry with over 15 years of expertise in customer service and operations management. Currently serving as the Associate Director of Global CX Downstream Service Delivery at HelloFresh, Michele has demonstrated strong leadership capabilities by managing large teams while consistently exceeding performance metrics. Michele’s previous roles include Operations Manager and Senior Operations Supervisor at Data Vimenca, where they successfully oversaw critical business lines and fostered high levels of employee engagement. Michele holds a Doctor of Medicine degree from Instituto Tecnológico de Santo Domingo and a Bachelor's degree from The Americas Bicultural School.
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