Laura Lerkkanen

CX Strategist, Partner

Laura Lerkkanen is currently the AI Transformation Lead and Partner at Hellon, where they focus on service design and strategic organizational development. With extensive experience in change management and digital transformation across diverse sectors, Laura has worked with both public and private organizations to enhance customer experience and operational efficiency. They hold a Master's degree in International Design Business Management from Aalto University and have previously contributed to various design projects, including brand identity and service design. Laura is passionate about fostering a humane organizational culture and enjoys petting their cockerspaniel, Omar, and learning new skills in their free time.

Location

Helsinki, Finland

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