Alan Wise

Alan Wise has a diverse work experience in the IT field. Alan started their career at Best Buy in 2017, working as part of the Geek Squad. In this role, they assisted clients with service and repair issues, handled escalated client service issues, and implemented action plans to prevent recurrences of unsatisfactory customer service.

In 2019, Alan joined HelloTech Inc. as an IT Support Technician. During their time there, they provided technical assistance to consumers and businesses, monitored hardware and software performance metrics, resolved technical issues related to computer home network interruptions, and maintained and troubleshooted software and computer peripherals.

Most recently, Alan joined Benchmark in 2022 as a Help Desk Administrator III. In this role, they support the Help Desk team by providing technical support to all users, managing a queue of incoming calls, emails, and web tickets, and ensuring timely response times. Alan also provides remote assistance to end-users and documents all pertinent end user identification information.

Overall, Alan has demonstrated their expertise in technical support, customer service, and problem-solving throughout their career.

Alan Wise obtained an Associate's degree in Kinesiology and Exercise Science from Moorpark College, completing their education between 2015 and 2017.