Andrew Jones is a seasoned IT professional with extensive experience in service delivery management, technical support, and system administration. Currently serving as the Lead Service Delivery Manager at MedicusIT, Andrew oversees SLAs and manages ticket resolutions in a healthcare-focused environment. As an independent contractor with Geekatoo/HelloTech since 2016, Andrew provides in-home support services, alongside a role as a Technician at HelloTech Inc. Previous positions include System Administrator and Field Services Team Lead at Carvana, IT Support Engineer at Chasse Building Team, and various technical support roles at Citrix and FIS. Andrew holds a Bachelor's Degree in Information Technology with a focus on Networking, Security, and Telecommunications from the University of Phoenix.
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