heloo is a people-first outsourcing customer service company.

Outsourcing

Professional Services

Support Services

heloo

Nikola Adamovic

Ela Horvat

Marat Khametov

Zdravko Ćurguz

Hrvoje Kuča

Sorina Simona Savin

Strahinja Sabovic

Zeljka Fumic

Vladimir Škaljak

Vedrana Vujnović

Susanne Hustic

Nina Grgić

Marko Markić

Katrina Ivinac

Ivanka Boric

Chanel Vidakovic

Anita Červar

Carolina Cubillas Dorić

Maja Medakovic

Yonattan Valenzuela

Slavche Temelkovska Gjorgievska

Erzsébet Kenda

Dora Črnko Skrbin

Nikolina Rakočević

Irena Slavković (Blagojević)

Tatjana Kovačev

Amine Baid Char

Ana Matijašević

Olivier Milanja

Jovana Jakimovska

Mia Zeko

Nataša Babić

Ljesja Klingor

Jovana Žarić

Anastazia Dupuy Morić

Ljubiša Marić

Morana Kosanović

Matija Margetić

Simona Birta

The Customer Service team at heloo ensures exceptional client support by addressing customer inquiries, resolving issues, and enhancing customer satisfaction. Team members, including specialists, team leads, trainers, and support agents, work collaboratively to provide high-quality, people-first service across various channels and languages. They are dedicated to maintaining and improving customer relationships through effective communication and problem-solving.

Customer Service

The Customer Service and Support team at heloo focuses on providing exceptional outsourced customer care. The team, led by the Director Customer Care, includes Customer Support professionals, Customer Specialists, and KYC Agents who handle customer inquiries, troubleshoot issues, and ensure compliance with identification protocols. Additionally, the Customer Care Trainer is responsible for onboarding and continuous training to maintain high service standards.

Customer Service and Support

The Finance Team at heloo manages the company's financial operations, including budgeting, forecasting, and financial reporting. They ensure accurate accounting, oversee payroll, handle invoicing, and manage financial compliance and risk. The team supports strategic decision-making by providing financial insights and analyses.

Finance Team

The Quality Assurance Team at heloo is dedicated to ensuring exceptional customer service by meticulously evaluating and monitoring support interactions. Comprised of skilled quality analysts, the team identifies areas for improvement, implements best practices, and provides feedback to enhance overall service quality. Their goal is to maintain high standards and exceed client expectations in every customer interaction.

Quality Assurance Team

This department focuses on assisting customers with inquiries, resolving issues, and ensuring satisfaction with services.

Customer Support

This department focuses on optimizing and overseeing business processes to enhance efficiency and effectiveness.

Business Process Management

heloo

Org chart

Teams

Customer Service

Customer Service and Support

Finance Team

Quality Assurance Team

Customer Support

Business Process Management

Offices

heloo

Org chart

Teams

Customer Service

Customer Service and Support

Finance Team

Quality Assurance Team

Customer Support

Business Process Management

Offices

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