heloo is a people-first outsourcing customer service company.

Outsourcing

Professional Services

Support Services

heloo

Nikola Adamovic

Ela Horvat

Hrvoje Kuča

Simona Birta

Marat Khametov

Nikita Evdjenić

Zeljka Fumic

Vladimir Škaljak

Vedrana Vujnović

Susanne Hustic

Strahinja Sabovic

Slavche Temelkovska Gjorgievska

Marko Markić

Maja Medakovic

Katrina Ivinac

Erzsébet Kenda

Carolina Cubillas Dorić

Anita Červar

Dora Črnko Skrbin

Ana Matijašević

Chanel Vidakovic

Nikolina Rakočević

Olivier Milanja

Jovana Jakimovska

Tatjana Kovačev

Nataša Babić

Mia Zeko

Ljesja Klingor

Jovana Žarić

Irena Slavković (Blagojević)

Amine Baid Char

Anastazia Dupuy Morić

The Customer Service team at heloo ensures exceptional client support by addressing customer inquiries, resolving issues, and enhancing customer satisfaction. Team members, including specialists, team leads, trainers, and support agents, work collaboratively to provide high-quality, people-first service across various channels and languages. They are dedicated to maintaining and improving customer relationships through effective communication and problem-solving.

Customer Service

This department focuses on assisting customers with inquiries, resolving issues, and ensuring satisfaction with services.

Customer Support

The Customer Service and Support team at heloo focuses on providing exceptional outsourced customer care. The team, led by the Director Customer Care, includes Customer Support professionals, Customer Specialists, and KYC Agents who handle customer inquiries, troubleshoot issues, and ensure compliance with identification protocols. Additionally, the Customer Care Trainer is responsible for onboarding and continuous training to maintain high service standards.

Customer Service and Support

This department oversees the quality control processes to ensure products meet required standards and specifications.

Quality Assurance

This department focuses on analyzing business data to provide insights and support decision-making.

Data Analytics

The Finance Team at heloo manages the company's financial operations, including budgeting, forecasting, and financial reporting. They ensure accurate accounting, oversee payroll, handle invoicing, and manage financial compliance and risk. The team supports strategic decision-making by providing financial insights and analyses.

Finance Team

heloo

Org chart

Teams

Customer Service

Customer Support

Customer Service and Support

Quality Assurance

Data Analytics

Finance Team

Offices

heloo

Org chart

Teams

Customer Service

Customer Support

Customer Service and Support

Quality Assurance

Data Analytics

Finance Team

Offices

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