heloo is a people-first outsourcing customer service company.

Outsourcing

Professional Services

Support Services

heloo

Nikola Adamovic

Marat Khametov

Ela Horvat

Zdravko Ćurguz

Hrvoje Kuča

Sorina Simona Savin

Zeljka Fumic

Vladimir Škaljak

Vedrana Vujnović

Susanne Hustic

Strahinja Sabovic

Slavche Temelkovska Gjorgievska

Nina Grgić

Marko Markić

Maja Medakovic

Katrina Ivinac

Erzsébet Kenda

Carolina Cubillas Dorić

Anita Červar

Dora Črnko Skrbin

Chanel Vidakovic

Nikolina Rakočević

Olivier Milanja

Jovana Jakimovska

Tatjana Kovačev

Nataša Babić

Mia Zeko

Ljesja Klingor

Jovana Žarić

Irena Slavković (Blagojević)

Ana Matijašević

Amine Baid Char

Morana Kosanović

Anastazia Dupuy Morić

Ljubiša Marić

Simona Birta

Matija Margetić

The Customer Service team at heloo ensures exceptional client support by addressing customer inquiries, resolving issues, and enhancing customer satisfaction. Team members, including specialists, team leads, trainers, and support agents, work collaboratively to provide high-quality, people-first service across various channels and languages. They are dedicated to maintaining and improving customer relationships through effective communication and problem-solving.

Customer Service

The Finance Team at heloo manages the company's financial operations, including budgeting, forecasting, and financial reporting. They ensure accurate accounting, oversee payroll, handle invoicing, and manage financial compliance and risk. The team supports strategic decision-making by providing financial insights and analyses.

Finance Team

The Customer Service and Support team at heloo focuses on providing exceptional outsourced customer care. The team, led by the Director Customer Care, includes Customer Support professionals, Customer Specialists, and KYC Agents who handle customer inquiries, troubleshoot issues, and ensure compliance with identification protocols. Additionally, the Customer Care Trainer is responsible for onboarding and continuous training to maintain high service standards.

Customer Service and Support

This department focuses on assisting customers with inquiries, resolving issues, and ensuring satisfaction with services.

Customer Support

This department focuses on optimizing and overseeing business processes to enhance efficiency and effectiveness.

Business Process Management

This department is responsible for managing and optimizing content across various platforms to ensure quality and relevance.

Content Strategy

heloo

Org chart

Teams

Customer Service

Finance Team

Customer Service and Support

Customer Support

Business Process Management

Content Strategy

Offices

heloo

Org chart

Teams

Customer Service

Finance Team

Customer Service and Support

Customer Support

Business Process Management

Content Strategy

Offices

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