Jelaine M.

Jelaine M. has a long history of work experience, beginning in 2000 with an internship at Philippine Broadcasting Services as a Researcher and Production Assistant. In 2001, they held an Internship as a Traffic Reporter at Trapik.com - HAS Communications, Inc. and worked as an Escalation Agent/Tier-2 Agent and Customer Service Associate at C3-Customer Contact Center (now known as HGS). In 2005, they worked as a Freelance Web-content Writer and Editor at uCreative.com and Nucleus Data Solutions, Inc. In 2003, they were a Quality Assurance Analyst at C3-Customer Contact Center (currently known as HGS). From 2006 to 2018, they worked at Sitel, holding the roles of Quality Manager - Communications, Site Quality Manager, Quality Manager, Quality Assurance Representative, and Customer Service Representative. Finally, from 2018 to 2020, they were a Senior Quality Manager and Assistant Client Success Manager at Concentrix.

Jelaine M. graduated from Miriam College in 2001 with a Bachelor's Degree in Communication Arts.