David S. is a Senior Service Delivery Manager at HELPLINE, bringing over 12 years of experience in large-scale service desk management within international contexts. Previously, David held roles such as Service Desk Lead EMEA at Johnson Controls and On-Site Support Team Leader at Electronic Data Systems, where they demonstrated expertise in contract management and team leadership. David's educational background includes a Bachelor’s degree in IT Science, specializing in IBM/AS400. They are fluent in English and hold an ITIL V3 Foundation Certificate.
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