Frédéric Gren is a Service Delivery Manager at HELPLINE, with experience overseeing teams in various technology support roles. Previously, Frédéric served as a Service Manager for Proservia, managing on-site support and client relations for PWC, and later took on the role of Operational Account Manager for the Société du Grand Paris, leading a team of 20. Frédéric has also held positions at BT, delivering technical support and managing critical incidents, and has accumulated significant expertise in service delivery management across multiple major organizations.
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