Patrick Laforest is a seasoned Delivery Manager at HELPLINE since August 2016, overseeing two managed services contracts that include Service Desk, proximity support, knowledge management, and asset management. Previously, Patrick served as a Service Manager at Computacenter France from March 2013 to August 2016, managing multiple IT outsourcing contracts across various public administrations and organizations. Patrick's career began at SCC, where responsibilities as a Responsable de comptes included managing client accounts for IT services across different sectors. Patrick's educational background includes ongoing studies at FCT Solutions, Skdir Finance, and GT Conseil, along with an ITIL Foundation V3 certification.
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