Samir B.

Samir B. is an experienced Delivery Manager with a strong background in managing IT support and infrastructure services across multiple sectors, including nuclear and real estate. Since August 2019, Samir has held a confirmed Delivery Manager position at HELPLINE, overseeing a team responsible for operations at five major client sites in the Auvergne Rhône Alpes and Bourgogne regions. Prior to this role, Samir worked at Team-iT as a Delivery Manager and Operational Client Manager, ensuring high-quality service delivery and client satisfaction while overseeing teams responsible for helpdesk and proximity support. Samir's career began at Econocom, where roles spanned from Technical Coordinator to Operational Manager, focusing on incident management, SLA compliance, and team performance optimization. Educational qualifications include a TAUI degree in Informatic Management from AFPA and a Bac Technique Hôtelier from Vatel France.