Simon Harasse is a Delivery Manager at HELPLINE, where they have been since 2015, working with clients such as ERAMET, HILTI, and BIMEDIA. In their current role, Simon oversees support desk operations for various clients and manages a team of over 30 employees. They are responsible for planning, activity management, and presenting service level agreements to clients while also focusing on employee development and recruitment. Simon has a background in IT, having served in various roles including back-office N2 support and production supervision. Currently, they are pursuing a degree in Computer/Information Technology Administration and Management at Lycée Jules Renard.
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