Erik Ashby

Senior Director & Head of Product at Helpshift

Erik Ashby is the head of product at Helpshift, the world’s leading in-app mobile customer service that has been deployed on more than 2.5 billion mobile devices. Erik has spent his career leading digital innovation in communication across the decades, working on such products as Microsoft Exchange, Office 365, and Microsoft Outlook. Erik as spent 5 years at Helpshift where they are is changing the way companies provide customer service with in-app messaging, AI and chatbots.


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  • Senior Director & Head of Product

    Current role

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