Helpshift
Matt Emma is a seasoned technology professional with extensive experience in product adoption, solutions architecture, and systems engineering. Currently serving as the Product Adoption & Services Group Manager at Helpshift, Matt has successfully led the modernization of cloud infrastructure and expanded a global team. Previous roles include Senior Software Architect at T-Mobile, where Matt directed Big Data Platform strategies, and Solutions Architect at Digital Fortress, focusing on agile methodologies and cloud solutions. With a Bachelor’s degree in Information Systems from Drexel University, Matt has a proven track record of designing and delivering impactful technology solutions across diverse industries, including significant contributions at Microsoft in streaming services and infrastructure development.
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Helpshift
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Helpshift is a mobile-first customer service platform. It delivers a great in-app help experience for many of the world's top mobile apps and mobile games. Whenever users need help they can get it right in the app with an always-on help experience that delivers immediate, automated solutions to many issues.