Helpshift
Shubham Kumar S. is an experienced DevSecOps and Platform Engineering professional currently leading the DevSecOps group at Helpshift since March 2023. Previous roles include Vice President of Unix Engineering at Goldman Sachs, Site Reliability Engineer at Apple, and leadership in Data Science Platform Engineering at MSCI Inc., where Shubham Kumar directed the migration to Azure Cloud. Additionally, Shubham has held multiple positions at Oracle, contributing to Linux and virtualization projects, and has experience developing operating system solutions at NEC Technologies India. Shubham holds a Master of Technology in Networks and Networked Systems from Birla Institute of Technology and Science, Pilani, and a Bachelor of Technology in Computer Engineering from Rajasthan Technical University.
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Helpshift
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Helpshift is a mobile-first customer service platform. It delivers a great in-app help experience for many of the world's top mobile apps and mobile games. Whenever users need help they can get it right in the app with an always-on help experience that delivers immediate, automated solutions to many issues.