Timothy Dien

Director, Customer Success at Helpshift

Timothy Dien has a diverse work experience spanning over two decades. Timothy most recently worked at Helpshift as the Director of Customer Success, starting in September 2018. Prior to that, they held a role at Symphony Commerce as a Senior Manager on the Customer Success & Brand Strategy Team, starting in December 2014 and continuing until September 2018. Before Symphony Commerce, Timothy worked at RR Donnelley Digital Solutions Group - Nimblefish as a Senior Client Solutions Manager, starting in December 2011 and ending in November 2014. Timothy also has experience at Lippert/Heilshorn & Associates as a Senior Account Executive, where they provided strategic counsel and marketing communications programs from 2008 to 2011. Their career began at Thomson Financial as a Manager in Corporate Advisory Services, from March 1999 to August 2006.

From 1994 to 1997, Timothy Dien pursued a B.A. in Political Science at the University of California, Davis.


Previous companies

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  • Director, Customer Success

    September, 2018 - present

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