Helpshift is a mobile-first customer service platform. It delivers a great in-app help experience for many of the world's top mobile apps and mobile games. Whenever users need help they can get it right in the app with an always-on help experience that delivers immediate, automated solutions to many issues.

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Helpshift

Helpshift's headquarters in San Francisco, CA, United States

This department focuses on protecting the organization's information and technology assets from security threats.

Information Security

This department focuses on designing, developing, and implementing software applications and solutions.

Software Development

The Engineering team at Helpshift is responsible for developing and maintaining the mobile-first customer service platform. This includes creating and optimizing in-app help features, ensuring seamless user experiences, implementing automated solutions for common issues, and leveraging machine learning to enhance product capabilities. The team works collaboratively to innovate and deliver high-quality software, supporting top mobile apps and games globally.

Engineering

This department focuses on implementing and managing DevOps practices to enhance collaboration between software development and IT operations.

DevOps Engineering

The Marketing and Sales team at Helpshift focuses on driving customer acquisition, engagement, and retention through targeted marketing campaigns and strategic sales initiatives. They are responsible for promoting Helpshift’s mobile-first customer service solutions, managing paid media, developing product marketing strategies, and building strong relationships with key partners and clients to expand the company’s global footprint.

Marketing and Sales

This department oversees the development and execution of product strategies and designs to meet market needs.

Product Management

This department provides assistance and troubleshooting for technical issues, ensuring the smooth operation of IT services.

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Other teams

Software Development

Engineering

DevOps Engineering

Marketing and Sales

Product Management

Technical Support