Sofie Norman

Sofie Norman possesses a diverse background in customer service and UX design, with significant roles across various companies. Experience includes working as a Fund Administrator & Customer Service representative at Indecap AB, where customer inquiries about pension products were managed. At Avanza Bank, an internship as a UX Designer involved conducting usability tests and presenting findings. Additional roles include Customer Service for Pension & Insurance, Specialist in Pension & Insurance Customer Relations, and Pension Transfer Specialist, all contributing to a strong foundation in handling complex customer issues. Prior experience encompasses positions at Ica Kvantum Sollentuna, Swedavia AB, Science Park, Qalora Capital, and McDonald's, demonstrating a commitment to service and teamwork. Currently, enrollment in a UX Design program at Nackademin supports ongoing professional development in the field of user experience.