KARON

Cem Karon is an experienced professional in customer experience and operations, currently serving as the Head of Customer Experience, Services and Logistics at Hepsiburada, where they architect and scale organizational structures across various divisions. Prior to this role, Cem held significant positions in companies such as Getir and Unifree Duty Free, directing customer relations and strategy initiatives that enhanced service quality and customer satisfaction. With a robust educational background that includes an MBA from Yıldız Teknik Üniversitesi and ongoing studies in sociology and business administration, Cem embodies a commitment to combining data-driven insights with empathetic leadership to transform customer journeys and team dynamics.