Elisa Kromer

Elisa Kromer currently serves as the Senior Digital Customer Experience Manager at Heraeus, focusing on digital product and strategy development, generative AI, and customer experience design. Prior to this role, Kromer was a Digital Transformation Consultant and Analyst at Accenture Interactive, specializing in agile product development and experience consulting. Kromer's career began at PwC IT Services Europe GmbH, where various positions included supporting digital projects and user testing as a Working Student and Intern. Additional experience includes research support at Europa-Universität Viadrina and internships in human resources at Deutsche Bahn and at ComTeam AG. Kromer holds a Master of Science in Digital Business from Jönköping International Business School and a Bachelor of Science in International Business Administration from European-University Viadrina, along with further educational experiences in Chile and Canada.