Amit Hanchinal is an experienced engineering manager specializing in IT operations, currently leading the Support Operations team at HERE since April 2015 to ensure service availability for stakeholders. Amit possesses a robust background in IT service management, having previously served as an Operations Support Engineer at Nokia, where responsibilities included initiating triage processes and enhancing customer satisfaction through effective support. Amit's career began in technical support roles, including positions at Symbian PLC, ManpowerGroup, and Accel Limited, providing customer support for notable clients such as MetLife India Insurance. Amit holds a Master of Business Administration in Information Systems from Sikkim Manipal Institute of Technology and a Diploma in Electronics and Communications Engineering from the State Board of Technical Education and Training.
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