Carl Croft is a seasoned professional in the luxury fashion retail sector, currently serving as the Head of Client Experience at Hermès. Croft has previously held significant roles, including Head of Training & Retail Performance for Christian Dior Couture and Global Training Manager for Pink Shirtmaker. With a commitment to fostering a culture of growth and excellence, Croft has developed and implemented innovative training strategies, enhancing client experiences and team performance across various organizations. Croft's educational background includes a Higher Diploma in International Restaurant and Hotel Management from the International Hotel School.
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