Clémence Valadas has over 15 years of experience in the luxury retail sector, focusing on customer relations and online retail operations. They are currently the Head of E-commerce and Client Relations at Hermès, leading a team of 22 across Northern Europe to enhance customer experiences and operational efficiency. Their previous roles included After Sales Operations Manager and Product Manager at Hermès, as well as a Marketing Coordinator at Louis Vuitton. Clémence holds an MBA in Marketing and Management of Luxury from MBA ESG and a double diploma in Marketing and Sales from Ecole de Management de Normandie.
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