Connie Pho is a seasoned operations professional with extensive experience in retail management and operational efficiency. Currently serving as Senior Director of Operations for Hermès in Canada and LATAM since November 2019, Connie has previously held significant roles at Canada Goose from September 2016 to November 2019, where responsibilities included devising workforce management processes and driving operational excellence across multiple retail locations. Prior experience includes operational management roles at Moncler and Aritzia, alongside a foundation in human resources and workforce planning. Connie is pursuing further education at Harvard Business School Online and holds a Human Resource Certificate from Ryerson University and a Bachelor of Science in Biomedical Science from the University of Waterloo.
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