Shea Cope

Shea Cope, MS, currently serves as a Customer Success Manager at HeroDevs, bringing extensive experience from previous roles in customer success at Smarsh and leadership in recruitment and admissions at Portland State University. With a strong background in relationship management and process improvement, Shea has successfully acted as a primary point of contact for over 300 customer accounts, fostering client engagement and identifying opportunities for service expansion. Notable achievements include a 181% increase in direct engagement during tenure at Portland State University and a 30% annual increase in applicants for graduate programs. Shea is also a former founder and owner of Compassionut Creamery, which specialized in small-batch vegan cheese, demonstrating entrepreneurial acumen and community involvement through educational initiatives. Educational credentials include a Master’s degree in Higher Education Administration from the University of Rochester and a Bachelor’s degree in Communications from Appalachian State University.