Herotel began its journey in 2015 with the dream of connecting all South Africans to faster, more affordable internet. In 2020, we united 19 of South Africa's top Internet Service Providers to bring you bigger and better internet.

Internet

Telecommunications

Herotel

Herotel's headquarters in Stellenbosch, South Africa

Van Zyl Botha

Luke Hunter

Technical Support Intern

Coert Smit

Francois Wessels

This department provides assistance and troubleshooting for technical issues encountered by users.

Help Desk Support

The Technical Support Team at Herotel is dedicated to ensuring optimal connectivity and troubleshooting internet-related issues for customers. Comprised of specialists at various tiers, they provide comprehensive assistance ranging from basic help desk support to advanced network engineering solutions, ensuring seamless communication and efficient service delivery across the company's extensive internet infrastructure.

Technical Support Team

This department oversees the installation, maintenance, and support of network infrastructure in the field.

Field Operations

This department provides assistance and solutions for technical issues, enhancing user experience and system functionality.

Technical Support Services

The Engineering and Technical Support team at Herotel is responsible for designing, implementing, and maintaining the company's network infrastructure to ensure reliable internet connectivity across South Africa. This diverse team members work collaboratively to optimize systems, address complex technical challenges, and provide high-level support to ensure seamless operations and customer satisfaction. From developing software solutions to engineering network architectures, they play a crucial role in enhancing the overall performance and reliability of Herotel's services.

Engineering and Technical Support

This department oversees regional operations and ensures effective management of area-specific strategies and performance.

Herotel

Org chart

Teams

Help Desk Support

Technical Support Team

Field Operations

Technical Support Services

Engineering and Technical Support

Area Management

Offices

Herotel

Org chart

Teams

Help Desk Support

Technical Support Team

Field Operations

Technical Support Services

Engineering and Technical Support

Area Management

Offices

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