Kelli N. is an experienced senior operations leader dedicated to enhancing patient experiences. With over a decade of experience in high-growth companies, Kelli has successfully managed sizeable call center teams and has expertise in strategic planning, customer satisfaction, and process improvements. Kelli has held leadership positions at organizations including PNC Bank, Thriveworks, and Oak Street Health, and is currently the Director of Patient Services at Herself Health. Kelli continues to expand their knowledge through ongoing education at Illinois State University and Robert Lindblom Technical High School.
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